User Agreement

1. Effectiveness and Amendment of this Agreement

1. This Agreement is unilaterally formulated by the operator of OpenClaw (hereinafter referred to as the “Operator”). By downloading, installing, registering, or using the Software (including related services), the User shall be deemed to have fully accepted all terms of this Agreement without any objection.
2. The Operator reserves the right to unilaterally amend the terms of this Agreement for reasons including business development, technical upgrades, and adjustments to applicable laws and regulations. Any amended version shall take effect 24 hours after announcement via software pop-up, official website notice, or other means. If the User disagrees with the amendments, the User shall immediately cease using the Software. Continued use shall constitute acceptance of the revised Agreement, and the User shall not challenge the validity of such amendments on any grounds.
3. Any matters not covered by this Agreement shall be unilaterally interpreted and supplemented by the Operator. The Operator shall hold the sole right of interpretation, and the User shall not raise any objections.

2. User Rights and Obligations

2.1 User Rights

1. Subject to full compliance with this Agreement and the Operator’s relevant rules, the User may obtain the right to use the Software. The scope and term of such right of use shall be unilaterally determined by the Operator.
2. The User may submit feedback to the Operator regarding technical malfunctions occurring during normal use of the Software. The Operator shall decide whether to handle such feedback and determine the processing timeframe based on actual circumstances.

2.2 User Obligations (Core Emphasis)

1. The User shall strictly comply with applicable national laws, regulations, and this Agreement. The User shall not use the Software to engage in any illegal, non-compliant, or infringing activities (including but not limited to cracking the Software, tampering with programs, disseminating illegal information, infringing third-party intellectual property rights, etc.). Any violation shall result in the User bearing full legal liability independently, with no involvement or liability on the part of the Operator.
2. The User shall properly keep its own device information, Software usage permissions, and relevant operation records. Any losses arising from the User’s own operational errors, device loss, password disclosure, or other causes shall be borne solely by the User, and the Operator shall not be liable for any compensation.
3. The User shall not conduct reverse engineering, reverse compilation, cracking, or modification of the Software; shall not distribute cracked or pirated versions of the Software; shall not use the Software to harm the interests of the Operator (including but not limited to malicious attacks, bulk registration, abuse of functions, etc.). Otherwise, the Operator reserves the right to immediately terminate the User’s access rights, pursue liability for breach of contract, and initiate legal proceedings if the circumstances are serious.
4. The User acknowledges the functional scope and service standards of the Software. The Operator shall not be liable if the Software fails to operate normally or meet the User’s expected results due to the User’s improper operation, device incompatibility, network failures, or other causes, nor shall the Operator be obligated to refund any fees (if applicable).
5. The User shall not disclose or disseminate the Operator’s trade secrets, including Software code, technical documents, and operational rules. If any losses are caused to the Operator thereby, the User shall fully compensate the Operator for direct and indirect losses.

3. Operator Rights and Obligations

3.1 Operator Rights

1. The Operator reserves the right to unilaterally determine the Software’s functions, service scope, usage period, and fee standards (if paid services are launched in the future). The Operator may unilaterally suspend, interrupt, or terminate all or part of the Software services without prior notice to the User and without any liability for compensation (except for losses caused by the Operator’s intentional or gross negligence).
2. The Operator reserves the right to supervise and review the User’s usage behavior. If the User is found to be in violation of rules, the Operator may unilaterally take measures including warning, restriction of use, account suspension, and service termination without assuming any liability for breach of contract.
3. The Operator reserves the right to unilaterally adjust the update frequency and functional modules of the Software according to business needs, and to add reasonable advertisements and push notifications. The User shall not refuse or block such content. The Operator shall not be liable for any inconvenience caused thereby.
4. The Operator may use the User’s violation records and usage data (excluding private information) for operational management and compliance review, and may submit evidence of User violations to relevant regulatory authorities.
5. If the Software cannot operate normally or the Operator suffers losses due to User violations, force majeure, third-party infringement, network failures, or other non-Operator causes, the Operator reserves the right to pursue liability against the User or relevant parties, and shall not assume any compensation or indemnification obligations to the User.

3.2 Operator Obligations

1. The Operator shall use reasonable efforts to maintain the basic operational stability of the Software under normal network conditions (without guarantee of zero malfunctions) and provide basic technical support. The scope and timeframe of such support shall be unilaterally determined by the Operator.
2. The Operator shall process the User’s relevant information in accordance with this Privacy Policy and shall not arbitrarily disclose or sell the User’s private information, except for disclosure required by laws and regulations, User’s own disclosure, or third-party infringement.

4. Disclaimer (Operator-Favorable Core Provisions)

1. The Operator shall not be liable or obligated to provide any compensation if the Software cannot be used normally or services are interrupted due to force majeure (including but not limited to earthquakes, floods, typhoons, wars, policy changes, network outages, server failures, etc.).
2. Any losses suffered by the User (including but not limited to data loss, device damage, rights impairment, etc.) due to the User’s own reasons (operational errors, device malfunctions, password disclosure, network anomalies, etc.) shall be borne solely by the User, and the Operator shall not be liable for any compensation.
3. The Software only provides tool-based services. All consequences arising from any acts conducted by the User using the Software (including but not limited to data processing, Feishu integration operations, etc.) shall be borne solely by the User and shall have no relation to the Operator. If any losses are caused to third parties or the Operator thereby, the User shall fully indemnify them.
4. The Operator shall not be liable for User losses caused by third-party infringement, malicious attacks, software compatibility issues, or other non-Operator causes. The User shall pursue remedies against such third parties independently.
5. The Operator makes no warranties regarding the functions, stability, or security of the Software. The User shall understand and accept any minor bugs or vulnerabilities in the Software. The Operator reserves the right to decide whether and when to fix such issues and shall not be liable for any losses resulting therefrom.
6. The Operator shall not be liable for any indirect losses suffered by the User in connection with the use of the Software (including but not limited to expected profits, opportunity costs, etc.). In any case, the total aggregate compensation liability of the Operator shall not exceed the fees paid by the User for using the Software (if any).
7. Pursuant to the Guidelines for the Regulation of Standard Form Clauses in Online Transaction Contracts and other applicable laws, the Operator has prominently drawn the User’s attention to these disclaimer provisions. The User confirms full understanding and voluntary acceptance of all disclaimers.

5. Termination of Agreement

1. The Operator may unilaterally terminate this Agreement under circumstances including but not limited to User violations, Software discontinuation, or business adjustments. Upon termination, the User shall no longer use the Software, and the Operator shall not be liable for any compensation.
2. The User may voluntarily cease using and uninstall the Software, which shall be deemed automatic termination of this Agreement. Any losses arising therefrom shall be borne solely by the User.
3. Upon termination of this Agreement, the User shall immediately cease using all services of the Operator, destroy all copies and technical materials related to the Software, and shall not use or distribute the Software in any manner.

6. Governing Law and Dispute Resolution

1. The execution, performance, interpretation of this Agreement, and resolution of disputes shall be governed by the laws of the place where the Operator is located.
2. Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to the people’s court of the place where the Operator is located. The User shall not raise any jurisdictional objections.

OpenClaw Privacy Policy

1. General Provisions

1. To ensure the normal operation of the Software, optimize service quality, and fulfill compliance obligations, the Operator may collect, use, and store the User’s relevant information. By using the Software, the User is deemed to have consented to the Operator’s processing of such information in accordance with this Policy.
2. The Operator reserves the right to unilaterally amend this Privacy Policy for business development or regulatory adjustments. The revised version shall take effect 24 hours after announcement via software pop-up or official website notice. Continued use of the Software shall constitute acceptance of the revised Policy.
3. This Policy follows the principle of minimum necessity in information collection and protects the basic security of User information. However, the Operator shall not be liable for information disclosure caused by the User’s own actions, third-party infringement, or other non-Operator causes.

2. Scope of Information Collection

1. Device Information: To ensure normal operation and resolve compatibility issues, the Operator may collect the User’s device model, system version, hardware ID, IP address, network type, and other information for technical optimization and troubleshooting.
2. Usage Information: The Operator may collect the User’s Software usage records (including but not limited to usage duration, operation behavior, function usage frequency, etc.) to optimize functions and improve service quality without separate notice.
3. Authorization Information: If the User uses the Feishu integration function, the Operator will collect the User’s Feishu authorization information (only for implementing integration functions; core private information such as Feishu account passwords and chat records will not be collected). The use of authorization information shall comply with Feishu’s relevant rules and this Policy.
4. Other Information: Feedback, contact information, and other information voluntarily submitted by the User for handling inquiries and providing technical support.
5. The Operator reserves the right to adjust the scope of information collection when necessary in accordance with regulations such as the Shenzhen Guidelines on Strengthening Personal Information Protection of Mobile Applications (2025 Edition) without obtaining separate consent from the User.

3. Use and Sharing of Information

3.1 Use of Information

3.2 Information Sharing

4. Information Storage and Security

1. Storage: The Operator reserves the right to determine the storage method (local, cloud, etc.) and retention period of User information. Upon expiration of the retention period, the Operator may unilaterally delete User information without notice and without liability.
2. Security: The Operator shall adopt reasonable security measures (including encryption, firewalls, access control, etc.) to protect User information from disclosure, tampering, or loss, but does not guarantee absolute security. The Operator shall not be liable for compensation if information disclosure occurs due to force majeure, third-party infringement, User’s own disclosure, or other non-Operator causes.
3. The User may request to view or correct its non-sensitive information upon submission of supporting materials. The Operator reserves the right to review and decide whether to approve such requests and determine the review period. If the User requests deletion of information, the Operator may decide whether and when to delete such information based on business and compliance requirements, without liability for any delay.

5. User Obligations Regarding Personal Information

1. The User shall ensure that all information submitted is true, accurate, and complete. Any losses arising from false or incomplete information shall be borne solely by the User.
2. The User shall properly keep its own information and shall not disclose it to third parties. The Operator shall not be liable for any abuse or disclosure caused by the User’s own conduct.
3. The User consents to the Operator processing its information in accordance with this Policy. If the User disagrees, the User shall immediately cease using the Software; otherwise, the User shall be deemed to have accepted the information processing rules.

6. Disclaimer

1. Any information security issues caused by the User’s own operational errors, information disclosure, device loss, or other reasons shall be borne solely by the User, and the Operator shall not be liable for any compensation.
2. The Operator shall not be liable for User information disclosure, tampering, or loss caused by third-party infringement, malicious attacks, network failures, force majeure, or other non-Operator causes. The User shall pursue remedies against such third parties independently.
3. The Operator fulfills its information protection obligations within reasonable limits. The User shall understand and accept any deviations in information processing due to technical limitations or compliance requirements, and the Operator shall not be liable therefor.
4. The Operator shall not be liable for any indirect losses suffered by the User due to information disclosure (including but not limited to expected profits, mental distress, etc.).